Frequently Asked Questions
Shipping Information:
How Long Will It Take To Get My Package?
All shipments are sent from Newtown NSW 2042 Postcode. To calculate shipping times to your own location visit this link to Australia Post’s Website. Please also use this link to confirm if your postcode is within the Australia Post ‘Guaranteed’ Overnight Delivery Network * before completing your order.
For same-day dispatch of ExpressPost Next Business Day parcels, please complete online orders prior to 1.30pm AEST Monday to Friday. Orders received after this time cannot be guaranteed for same-day shipping.
How can I track my Order Online?
For the real-time tracking of your order, please visit this link entering tracking reference provided by automated email once your order has been dispatched or visit below link to our Order Tracking Page. Customers within the USA can track all Standard and Express parcel deliveries via USPS online (allow 24 Hours to update). For all other countries please use your local postal service provider’s website for up-to-date parcel tracking.
Do you Ship Internationally?
Absolutely! To calculate relevant shipping costs and times to your own Town & Country, visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/. Due to ongoing global conditions there may be limitations with shipping to some countries.
What Shipping Methods Are Available?
During Online Checkout you can select your preferred shipping options. We normally suggest using Express Overnight Delivery for all Australian Destinations especially during warmer months to ensure products are not exposed to hot/humid/warm conditions.
For international orders we normally have 3 shipping options available during checkout – these are Express, Standard or Economy Shipping which may be limited due current global / regional conditions.
For other options please contact us. To calculate shipping costs and times to your own location visit the Australia Post Website.
Check postage costs for parcels up to 5kg
| Parcel Size: | Parcel Weight: | Standard Post (3-5 Days) | Express Post (1-2 Days) |
|---|---|---|---|
| Small | Up to 500g | $9.70 | $12.70 |
| Medium | 500g to 1kg | $13.25 | $16.75 |
| Large | 1kg to 3kg | $16.65 | $20.65 |
| Extra Large | 3kg to 5kg | $20.05 | $27.05 |
Ordering and Returns:
How do I place an Order?
All orders can be made via our online store directly alternatively we can email an Online Invoice to you directly via our accounting system with Payment by Credit Card, EFT and Cash all available. Online Invoices can be paid safely and securely online using encrypted secure payment gateway of PayPal. Customers can use any Credit Card (including Amex) without requiring regsitration of a PayPal Account. Please contact us if you wished to have items invoiced online.
Can I Pickup an order in-store?
For online orders placed daily, we have 2 order collection times for morning and afternoon orders. Morning orders are usually available for pickup from 12pm or 3pm for orders placed after 11am.
Do I need an account to place an order?
No you don’t… New Customers can easily checkout online as a ‘Guest’ without the need to create a User Account. If you would like to be able to view past orders, download documents or manuals we suggest creating an account during the Checkout process.
What Payment Methods Are Accepted?
Please note we are unable to ship items without first receiving payment. We accept all major credit cards via our secure PayPal Checkout. We also accept EFT, Cheque and Cash on Collection.
Who should I to contact if I have any queries?
If you (the Buyer) determine that products shipped to you are defective, please advise StudioLASH® of this within seven (7) days of receipt by email or telephone. We will normally issue you a return authorisation number & detailed instructions on where and how to return any defective product. Please note that all products should be returned in their original packaging.
How Can I Cancel Or Change My Order?
For changes & additions to existing orders, please call or email us and we will be more than happy to assist. StudioLASH® is unable to provide refunds for a ‘Change of Mind’. In this instance a credit Coupon or Voucher Code will normally be issued that can then be redeemed for future use with online purchases via our website.
How Can I Return a Product?
StudioLASH® reserves the right to either replace defective product or provide a refund of the purchase price upon receipt of any defective product. We request you contact StudioLASH® within seven (7) days of receipt of goods to arrange a return. StudioLASH® is unable to provide refunds for a ‘Change of Mind’. Due to issues of hygiene, StudioLASH® cannot accept returns of product after packaging has been opened. If you decide to return an unopened package, you can be credited with the purchase price, less any freight charges.
