Terms And Conditions

1 – Right to Refuse Sales

StudioLASH® reserves the right to refuse sales and service to anyone for any reason at any time. Eyelash Extension products are intended for use only by trained/experienced/qualified beauty professionals.

2 – Defective Product

If you (the Buyer) determine that products shipped to you are defective, please advise StudioLASH® of this within seven (7) days of receipt by email or telephone. We will normally issue you a return authorisation number and instructions on where to return any defective product. Please note that all products should be returned in their original packaging. StudioLASH® reserves the right to either replace defective product or provide a refund of the purchase price upon receipt of any defective product.

3 – Product Deliveries & Returns

StudioLASH® aim to deliver products of the highest quality. For same-day dispatch of parcels, please complete online orders prior to 1.30pm AEST Monday to Friday. Orders received after this time are not guaranteed to be shipped out same day. Receipt of Express Post Parcels can usually be expected the next business day to all major cities or within 1-2 days for to WA postcodes or remote locations.

As we rely on Australia (and overseas) Postal Providers for our product delivery, there are occasionally unexpected delays that are beyond our control. For real-time tracking of your order, please visit http://auspost.com.au/track entering tracking reference provided on dispatched orders by automated email.

Customers in the USA can track all sent parcels via USPS online. Note that we do not require a signature on delivery of international parcels. Once shipped, allow up to 24 hours for shipping information to be viewed online. Once an order has been posted with and accepted by Australia Post, StudioLASH® is no longer liable for the order.

Due to issues of hygiene, StudioLASH® cannot accept returns of product after packaging has been opened. If you decide to return an unopened package, you can be credited with the purchase price, less any freight charges. We request you contact StudioLASH® within seven (7) days of receipt of goods to arrange a return.

4 – Use of Products

Buyer acknowledges, accepts and agrees that:
(a) Use of products sold by StudioLASH® must be used with great care to prevent an accidental injury, especially when performing work near an individual’s eye and
(b) There is associated danger with the application of eyelash extensions that may include injury to a individual’s eye.

5 – Change of Mind

StudioLASH® does not provide any refunds for a ‘Change of Mind’.

Please choose carefully as refunds are not provided where you have simply changed your mind, made an incorrect product selection or that you have simply found the same or similar goods elsewhere. We highly recommend that you carefully review any item descriptions before adding them to your cart and proceeding with ordering.     

We are unable to refund or exchange goods for Change of Mind or for errors you have made in your order. A Credit Coupon / Voucher Code will normally issued that can be redeemed for future use with online purchases once a product has been returned We may, at our discretion, allow a return for store credit or exchange product on a case-by-case basis, provided that the item in question is: 

1. Returned within 7 days of order being received by Australia Post.
2. Not used or opened (with original packaging).
3. Not damaged in any way & returned in resalable condition.

6 – Care of Product

You, as the Buyer, acknowledge that
(a) Exposure of products sold by StudioLASH® to temperature extremes may cause changes in the products and that such changes may make the products unsuitable for use; and
(b) Use of products sold by StudioLASH® must be used with great care by a trained technician to prevent an accidental injury, especially when performing work near an individual’s eye.

7 – Limitation of Liability

To the full extent permitted by law, in no event will StudioLASH® or its directors, officers, owners, employees, independent contractors, suppliers and licensors (StudioLASH®, et al) be liable for any claims, demands, damages, liabilities, suits, attachments, judgments, losses, penalties, fines, settlements, expenses, including court costs and reasonable lawyer’s fees incident thereto; indirect, special, incidental, economic, consequential, exemplary or punitive damages arising out of the use or misuse of products sold by StudioLASH®.

Buyer shall indemnify, defend and hold harmless StudioLASH®, et al for all such claims and actions in each case notwithstanding the actual or alleged negligence (whether active or passive, sole or concurrent, simple or gross), strict or statutory, provided that the StudioLASH® liability will be limited to the purchase price of the product to the full extent permitted by law.